Support Packages
1SourceIT can tailor or mirror support packages to meet your specific requirements, to give you an idea listed below are some of our standard offerings:
1Source Platinum
Designed to support client-server, mission-critical solutions, the 1Source Platinum package focuses on failure prevention, rapid recovery and technical services planning.
1Source Platinum Service Options:
 Maximum responsiveness with 24x7 coverage
2 Hour onsite hardware response
O/S support
Proactive service planning with our Service Account Management Team
Technical Account Ambassador providing proactive support
Comprehensive service planning with our Service Account Management Team
Multivendor software support problem management
Advanced systems monitoring capabilities with predictive failure reporting |
1Source Gold
For Business-Critical Support 1Source Gold offers a complete package of proactive services designed specifically for customers who want to achieve and maintain high availability on their strategic business systems.
The 1Source Gold service helps you avoid downtime through proactive technical service planning and facilitates quick recovery from outages.
1Source Gold Service Options:
High responsiveness with 24x7 coverage
4 hour on site hardware response
O/S support
Technical Account Ambassador providing proactive support
Advanced systems monitoring capabilities with predictive failure reporting |
1Source Silver
The best available system support for an enterprise network computing environment.
1Source Silver Service gives you prompt and direct telephone access to experienced support engineers who can help resolve your issues quickly, and offers onsite coverage.
1Source Silver Service Options:
Responsive telephone support from highly trained, experienced UNIX experts
4 hour onsite hardware response
Support for urgent hardware repairs during normal business hours, 9am - 5.30pm
Simple, single-fee pricing structure makes service costs stable and predictable
O/S support |
1Source Bronze
1Source Bronze packages provide a prompt and direct telephone access to experienced support engineers who can resolve IT issues quickly and offers onsite coverage at vastly reduced costs.
1Source Bronze Service Options:
8 Hour onsite response
Responsive telephone support from highly trained, experienced UNIX experts
Simple, single-fee pricing structure makes service costs stable and predictable
O/S support |
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